Basildon Hospital receives positive report from Care Quality Commission

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Please see below a letter from Dr Anil Chopra, Chair of NHS Basildon and Brentwood CCG regarding Basildon Hospital.

10 June 2014 Dear colleague I am sure you will be aware of the announcement yesterday that Basildon Hospital has been taken out of special measures by Monitor due to a very positive report from the Care Quality Commission following a comprehensive inspection carried out in March.

This is excellent news for local people who can now be confident that their hospital services are among the best in the country – rated as ‘good’ or ‘outstanding’ by the Care Quality Commission in seven out of eight categories. The hospital is the first of the 14 “Keogh” hospitals to come out of special measures – an enormous achievement that demonstrates the hard work and dedication shown by Trust staff in every area.

It is important to acknowledge what this news will mean to the staff of the hospital. They have worked with integrity and resilience to get to this point.

Basildon and Brentwood CCG has taken its responsibilities as lead commissioner for Basildon Hospital very seriously, working closely with the Trust and regulators since April last year to support improvement efforts but also to hold the Trust to account where standards have not been high enough.

There are still areas that need further work – for example the safe management of medicines, the use of the day surgery unit as an escalation area, a review of the booking systems for out-patients and development of the Frailty care pathway. Work has already commenced in these areas and the Trust is working closely with partners. We will continue to support the Trust to drive improvements in those areas. In addition it is recognised that the Trust needs to further embed some of its sterling work on governance processes. We have already seen the Trust move from the bottom quartile of reporters for incidents to the top quartile – the challenge now is to stay there and to improve further.

The CCG will continue to closely monitor standards at the hospital, using a variety of mechanisms from regular contract meetings to monitor patient safety and quality, membership of key internal meetings and committees, unannounced inspections and gathering feedback from patients and relatives on specific areas, such as stroke services. We will make use of our team of Patient Leaders – local people who give up their time to visit and listen to patients in hospitals and other care settings – to report on patients’ experiences. We won’t hesitate to take the appropriate action where standards slip in any aspect of patient care.

We do however have full confidence in the ability and commitment of Trust management and staff to continue their journey towards improvement. Yours faithfully Dr Anil Chopra Chair, Basildon and Brentwood CCG.

Yours faithfully,

Dr Anil Chopra Chair, Basildon and Brentwood CCG

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