From 1 June, your phone parking provider will change from Metric Mobile to PayByPhone. Look out for the new phone number and location numbers appearing on PayByPhone
What is PayByPhone?
From 1st June, PayByPhone replaces Metric Mobile. as the new quick and secure way to pay for parking using your mobile phone. Instead of putting money in a Pay and Display machine you simply use the PayByPhone app or call us to pay to park. The parking fee is charged to your credit or debit card.
Do I get a ticket to display in my vehicle?
No, when you pay with PayByPhone you do not need a ticket to display in your windscreen.
How do traffic patrollers know that I have paid?
All successful PayByPhone payments are loaded onto the patroller’s handheld device, showing your vehicle registration number along with the start and end time of the parking session you have paid for.
How do I get receipts for my parking?
You can choose to have receipts sent to your email inbox or you can view and download VAT receipts by logging onto your PayByPhone account at paybyphone.co.uk.
Is it safe to use my payment card when making a phone payment?
Yes, PayByPhone uses only the most secure payment processes and systems to ensure that your details are safe. We are accredited by Visa as a Level 1 data processor under the Payment Card Industry Data Security Standards, so you can trust us with your payments. For more information please visit paybyphone.co.uk/security.