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The US mobile phone technological company AT&T, has said recently that they are to develop more accessible products and services for disabled people; such as providing phone bills and other documents written in Braille for the blind and large print for the visually impaired; and will aim to provide better technology and service to people who are hard of hearing, deaf or have physical disabilities.

Are there any charity shops in your local town? Do you use them? Would you welcome more, or prefer to see fewer on your High Street? Do you think they are an important part of your community? Charity shops have been quite a hot topic in recent months, with much interest focussed on their value in an uncertain economic climate as well as their role within town structures. With over 9,000 outlets providing a profit of over £150 million per year, charity shops are undoubtedly an important sector in UK business. So how do they operate?